Service excellence - Creating outstanding customer experiences through service excellence
€89.00
Quality of services - Measurement and monitoring for improving the service quality - Recommendations - Qualité des services
€64.00
Service quality - Approach for improving service quality - The reference and service commitments - Recommendations - Qualité des services
€50.67
Quality management - Customer satisfaction survey - Management de la qualité
€105.00
Service excellence - Principles and model
€91.33
Service excellence - The voice of the customer (VoC) including customer insights
€80.00
Code of practice for the provision of investigative services
€281.00
Provision of services Services contracts. Guidance for the design, content and structure contracts
€390.00
Provision of services Management Performance Measurement. Guidance on the mechanism to measure performance as part service contracts
€329.00
Sharing economy. Operation of an online platform. Specification
€128.00
Service excellence. Principles and model
Service excellence. Measuring service excellence performance
Active assisted living (AAL) system development guidance for AAL service providers
€201.00
Sharing economy. General principles
€172.00
Sharing economy. General trustworthiness and safety requirements for digital platform
