DIN EN ISO 9241-210:2011-01

Human-centred design is an approach to interactive systems development that aims to make systems usable and useful by focusing on the users, their needs and requirements, and by applying human factors/ergonomics, and usability knowledge and techniques. This approach enhances effectiveness and efficiency, improves human well-being, user satisfaction, accessibility and sustainability; and counteracts possible adverse effects of use on human health, safety and performance. There is a substantial body of human factors/ergonomics and usability knowledge about how human-centred design can be organized and used effectively. DIN EN ISO 9241-210 aims to make this information available to help those responsible for managing hardware and software design and re-design processes to identify and plan effective and timely human-centred design activities. DIN EN ISO 9241-210 provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human-system interaction. The human-centred approach to design described in DIN EN ISO 9241-210 complements existing systems design approaches. It can be incorporated in approaches as diverse as object-oriented, waterfall and rapid application development.