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NBN ISO/IEC 19086-2:2021
Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model
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Summary
This document establishes common terminology, defines a model for specifying metrics for cloud
SLAs, and includes applications of the model with examples. This document establishes a common
terminology and approach for specifying metrics.
This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service
customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and
ISO/IEC 19086-4.
This document does not mandate the use of a specific set of metrics for cloud SLAs.
SLAs, and includes applications of the model with examples. This document establishes a common
terminology and approach for specifying metrics.
This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service
customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and
ISO/IEC 19086-4.
This document does not mandate the use of a specific set of metrics for cloud SLAs.
Technical characteristics
| Publisher | Bureau de Normalisation Belge (NBN) |
| Publication Date | 05/26/2021 |
| Page Count | 48 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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