NF ISO 22163, F00-163 (08/2023)

This document specifies the requirements for the quality management system where an organization: a) must demonstrate its ability to consistently provide products and services that meet customer requirements and applicable legal and regulatory requirements, and b) aims to to increase customer satisfaction through the effective application of the system, including processes for improving the system and ensuring compliance with customer requirements and applicable legal and regulatory requirements. All requirements in this document are generic and intended to apply to any organization, regardless of its type or size, or the products and services it provides. NOTE 1 In this document, the terms “product” or “service” apply only to products and services intended for, or required by, a customer. NOTE 2 The expression “legal requirement” in English covers the concept, used in this document, of legal and regulatory requirement. This document specifies the requirements for a railway quality management system (SMQF): — applicable throughout the logistics chain of the railway sector and relating to industrial products and services, — ensuring continuous improvement and reinforcing prevention and reducing failures in the supply chain, and — sustainably improving product quality, including safety.
(Automatic translation from French)