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PD CEN/TS 16880:2015
Service excellence. Creating outstanding customer experiences through service excellence
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Summary
Ordering;Quality auditing;Personnel;Management;Commercial documents;Selling;Delivery;After-sales services;Information exchange;Consumer-supplier relations;Quality management;Performance;Consumers
Technical characteristics
| Publisher | British Standards Institution (BSI) |
| Publication Date | 12/31/2015 |
| Page Count | 34 |
| Themes | Consumers |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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31/12/2015
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